Shipping policy
Shipping Policy
Shipping Coverage
CheezWala delivers snacks, confectionery, beverages, and grocery products across Pakistan. We strive to ensure timely and secure delivery of every order.
Order Processing Time
All orders are processed within 1 business day after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Timelines
Karachi
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Delivery within 1–3 business days.
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Eligible products may qualify for faster delivery in selected areas.
Other Cities Across Pakistan
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Estimated delivery time: 3–7 business days.
Delivery timelines may vary depending on courier operations, destination, weather conditions, and public holidays.
Shipping Charges
Nationwide Shipping
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Flat Shipping Fee: Rs. 350 per order.
Free Shipping
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Free shipping is available on orders worth Rs. 4,999 or above.
The applicable shipping charges (if any) will be displayed during checkout before order confirmation.
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment status.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If the customer is unavailable or unreachable after repeated attempts, the order may be returned to our warehouse.
CheezWala reserves the right to charge additional shipping fees for re-dispatch requests.
Address Accuracy
Customers are responsible for providing accurate shipping information, including:
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Full Name
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Mobile Number
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Complete Delivery Address
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City
CheezWala will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Delays Beyond Our Control
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
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Adverse weather conditions
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Road closures or transportation disruptions
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Public holidays
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Courier operational delays
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Natural disasters or force majeure events
In such cases, delivery timelines may be extended.
Damaged, Incorrect, or Missing Items
If you receive a damaged parcel, incorrect item, or find any item missing from your order:
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Contact our Customer Support team within 48 hours of receiving your order.
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Provide your Order Number along with clear photos or videos of the package and products received.
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Our team will investigate the issue and provide an appropriate resolution.
Claims submitted after 48 hours of delivery may not be eligible for replacement or compensation.
Refused Orders
Customers who refuse confirmed orders without a valid reason may have restrictions placed on future Cash on Delivery (COD) purchases.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Website: www.cheezwala.com
Email: support@cheezwala.com
Whatsapp: +923343542648
Customer Support Hours:
Monday to Saturday | 10:00 AM – 7:00 PM